This section includes three categories of review items to notify you about anything in the “Products Inventory” section that requires attention:. Data in this section is collected only. OS Details: OS Name, Service pack, Version, Codepage, Country Code, Language as LCID, 64-bit or 32-bit. This section contains current user and operating system-specific data:. If you are not currently working with Microsoft on a support request, and you want to review the ROIScan log yourself, review the following details:Īside from the title line, the ROIScan log is grouped into three sections: Computer, Review Items, and Products Inventory. The last page gives you the option to view the log, and send it directly to Microsoft if you have an active support request. You can view the output by selecting Next. You are notified when the scan is finished. The scan may take several minutes to run. Windows 8 and later versions of Windows include at least. If you are running Windows 7 (any edition), you must have. Microsoft Office 2010 (32-bit or 64-bit). Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations). Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations). The following Office versions can be scanned: Support and Recovery Assistant can be run on the following operating systems: Support and Recovery Assistant can help you collect information about the computer properties, installed product, product properties, install sources, licensing (OSPP), patch detection, and feature states.įor more information, see About the Microsoft Support and Recovery Assistant. 
Follow the remaining steps.įrom the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd_ Support and Recovery Assistant uses Robust Office Inventory Scan (ROIScan) to collect information about Microsoft 365 apps installations. In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.Īfter you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process.
If you need to reinstall Office, select the version you want to install and follow those steps: Microsoft 365, Office 2019, Office 2016, Office 2013, Office 2010, or Office 2007.Īt the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe file.
Select the version you want to uninstall, and then select Next.įollow through the remaining screens and when prompted, restart your computer.Īfter you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Choose the web browser you're using for exact steps on how to download and run the automated solution.Īt the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe file.
0 kommentar(er)
